It’s been about two months since Shape Services, developers of IM+, a popular instant messaging app submitted their app to BlackBerry App World. Sadly the app is still under review by RIM. For whatever reason RIM has not responded to Shape Services in multiple attempts to contact them. As you can imagine Shape Services and other developers are getting frustrated with RIM and how long it will take to get their apps approved. Here’s a copy of the letter posted by IM+
It’s Maria from SHAPE, the company behind IM+.
First of all I have to say that we love BlackBerry, many of us in SHAPE have BB Bolds and Curves as main devices, we support BlackBerry by developing apps since the BlackBerry platform appeared and we wish RIM to succeed.
But how are they going to compete with Apple and Google if they don’t work with developer community? The situation with developing for Playbook scares me.
We have hired a flash developer who developed IM+ before Playbook went on sale in Europe. It was a very big and challenging work (I won’t tell anything about the quality of the developer tools for Playbook as I’m not a developer) and finally we have submitted IM+ for App World testing on May 19th. We expected the app to be approved in a week or ten days at latest.
Two weeks went, and nothing happened. We started to contact our main contact at App World but it appeared she’s no longer with that team and she recommended to contact other App World representatives. App World support didn’t answer any of the multiple emails we’ve sent.
Three weeks went and we’ve sent emails to Developer Relations team we had talks with on different events like MWC and WES. Multiple times we were trying to contact them via Twitter (@BlackBerryDev). But they didn’t help.
A month went, we tried all possible ways to contact RIM team. Sent emails from our CEO and COO, contacted App World management people via LinkedIn, nothing helped. RIM didn’t provide an official answer and it seems they just do not want IM+ to be published.
Maybe we could live with it if we could distribute the app from our site, but the real problem is, there’s no possibility to install a Playbook app without the developers SDK. So the only option to install Playbook app is through BlackBerry App World.
I didn’t want to write this post , as there are already too much claims for BlackBerry from both employees and developers. Again, I wish RIM a success. All I want is just to find the right person at RIM who will take care of the developers questions. And finally have our app published.
Dear RIM, please realize that you can’t take forever to approve popular apps like this, its unacceptable. So let’s make some noise and tweet @BlackBerry @BlackBerryDev @BlackBerryHelp and let it be known that we want IM+ for PlayBook ASAP!