RIM Posts the Instructions For The Dreaded White-Screened 507 Error

We’ve all seen it at least once in our lifetimes (I’ve seen it often). You get your apps, you download a new one and for whatever reason, even if you’re updating, you find yourself face to face with a white screen and the wonderful 507 error message. Don’t worry, the solution is being provided by RIM themselves.

I know the first time I ever saw this error was on my way on a trip. I saw that my facebook app disappeared, tried to redownload it and bam! Another time was updating it ota while I went to sleep and woke up to the white screen of death. So the solution is easy to those of us who have done it before, but for the first timers, it’s enough to bring tears to your eyes and the fear of the BlackBerry to your soul. Don’t worry, your BlackBerry isn’t dead, it’s only sleeping, and RIM has the instructions to bring the kiss of life to your beloved BlackBerry.

There are really three basic steps to this 507 error message. One is going to require the BlackBerry Desktop Manager. If you have it, make sure it’s updated. This will ensure your drivers are up to date. You will have to use the BlackBerry Desktop Manager to get to the App Loader to install your OS. No OTA OS will be available to an error 507.

Step two, make sure that you have the current software OS for your device installed. The link from RIM will assist you through that. Load the OS via RIM’s instructions. If you have the 507 error, don’t worry about the info on your phone, as long as you have the phone backed up which we’re sure you did since that ‘s what the BlackBerry Desktop Manager is for in the first place. Sometimes I have seen where you have to start by taking the battery out and trying different USB ports, but follow the guidelines first.

Step three, Restore your information back to your device from a previous backup. Most users backup monthly, I do it weekly. But of course previous experience tends to dictate actions. You can either take our advice or learn from your own experience, but backing up your phone will be extremely beneficial to you and in your favor.

Now I’m not implying the phone isn’t solid, as long as I’ve owned a BlackBerry I’ve only seen it twice. But the chance is there and for RIM to provide the solution is assuring.

To find out more and follow the steps from one to three, go to RIM’s website here

Let us know what you think. I want to know how many times any of us have ever encountered the 507 error and where you found the solution to bring your BlackBerry back to life. Elaborations are highly welcome.

Filed in: BlackBerry, Featured News, RIM | Tags: backup, BlackBerry, BlackBerry Desktop Manager, OS, restore, RIM