How To Upgrade Your BlackBerry OS, Step By Step

May 3, 2009 | By | 9 Comments


One of the most beneficial things you can do to keep your BlackBerry happy and running smoothly is to keep everything upgraded. Not only your apps as they come out, but your Desktop Manager and OS as well. There is always a reason why there’s an upgrade available and you should always be sure to take advantage of them. So I am going to go over the steps on how to do this painlessly and headache free. The items that will be required are a pc, the usb cord that connects your phone to the pc, and 45 minutes. Please be aware that there are two things to consider that are very important: First, do know that you will be without service for about 45 minutes at the most, and second whatever you do, DO NOT DISCONNECT your phone until the process is complete. You will see the hourglass several times and the phone will turn on and off, but resist the temptation to unplug. Otherwise, your phone will be fubar or will not complete.  So without any more warnings, let’s begin.


First step will be to update your BlackBerry Desktop Manager. The latest is 4.7, but I prefer 4.6. The software is an updated version of what came with your BlackBerry at purchase. You can go here and fill out the information. This download takes a while to download and install and the time for this is not part of the 45 minutes I spoke about earlier.n When it is installed remember BIS or Personal is for most consumer use, BES or Enterprise is for business users, make sure that you are installing the correct Manager.  Next you will plug your phone in and let the drivers install.


This is a very important step so we’re going to go to the basics and pre-upgrade part. Make sure the phone is set to an official RIM theme prior to upgrade. If you have downloaded and installed other themes, be aware that some may not work on the new OS. Make note of any passwords and third party activation codes, as the codes will not come over. You will have to reenter all the codes and passwords, so make sure your apps are current. As a precaution I usually do a backup of my phone prior to the upgrade.


The most common recommended way to upgrade is go through your carrier’s software download site, or you can go here. Make sure you choose Enterprise or All Others to upgrade, it will ask for your carrier and handset, and follow the prompts. You may need to allow installation of the installer on your pc, allow the installation, make sure your phone is connected to the pc by the cord, and continue. The installer is going to populate the pin and ask for a password, if you haven’t set up one, leave it blank and click ok or next.

The InstallShield Wizard for BlackBerry will appear, click Next and then choose the country you are located. Accept the terms of service and click Next. It’s going to back up all your programs and phone and then wipe the phone out and then move everything back on. It will search for the upgrades available and let you know if there is one available, and ask you if you want to install the available upgrade. Click Update Now and a summary page will come up showing spefic apps to be included. Be sure to go through and check what you do want and uncheck what you don’t. Some of your apps may not be checked so please go through this before moving on. From this point on, DO NOT UNPLUG your handset. If the InstallShield asked to start the Desktop Manager, be sure to hit the Options tab beneath the Data Preservation and Device Backup and be sure the Backup Device Data Automatically During the Installation Process box is checked. Hit ok. Also click on Advanced tab on the right side of the desktop Manager to add or update apps that weren’t included in the default list. Any apps you may have deleted in the past that you would like back from the BlackBerry apps can be checked and added on in the upgrade process. When you click Next, you should see an Application Loader summary page that explains how your device will be wirelessly activated and registered with your carrier after the new OS, don’t worry, this should happen automatically when the process is done. It will give ou a brief summary of the installation process. Hit Finish, relax and let the new OS be installed. It might even seem like the upgrade is sticking on the “Connecting to the Device” stage-one of the final steps. Choose to backup your application data on the following screen if prompted. Finish will begin.

You’ll know the new OS is installed successfully when the Destop Manager’s Update Complete screen appears and you device’s radio turns back on. To load any programs that didn’t load, go to Application Loader>Add/Remove Applications and click. Check the ones you want and click finish. You should receive a message in your inbox to let you know the device is registered with the carrier. If you don’t receive that message, resend your device’s email service books. You can send using the BlackBerry itself, or through our carrier’s BIS page (BlackBerry Internet Service). To send via BlackBerry, open your E-mail settings/Set-Up Internet E-=Mail icon, log in if prompted, and click Service Books option under the Settings heading. Click Send Service Books again. Click out of your Desktop Manager, unplug your cord through windows, then unplug your phone. To be sure that the upgrade was effective, go to Options/About and make sure the new  upgrade number is visible on the third line. Go through the phone resetting up passwords and codes, and going through the settings.

This is how you upgrade your phone and make sure it works. Any questions or suggestions? Please let me know.

Filed in: BlackBerry, Guides, Software, Tips n' Tricks

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  • Kisha

    I am still having complications with installing the OS 5.0 I’ve done all the necessary things but it still will not install for some odd reason…..please help…..

  • SusanC

    Kisha, send me your pin via my email, and I’ll add you to my messenger and help you out. 5.0 is not officially released or supported yet. BlackBerry Rocks has the latest OS available per handset. I would highly recommend that you check the list first and do not attempt to install an os that is not supported for your handset yet. Email me and we’ll see what we can do.

  • dennystl

    How do i to know My PIN:30091287 BlackBerry Curve 8310 are original??

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