When RIM co-CEO Jim Balsillie talked about the service issues that happened last month he was quoted saying “will never happen again.”.
The RIM VIP explained the outage was the result of an unlikely string of events â€“ the failure of a minor software upgrade to a caching subsystem was followed by the failure of the failover system resulting in a subsequent overloading of a second system. â€œIt was a process error that we had that’s been fixed. It shouldn’t have happened, and it won’t happen again,â€ Balsillie said. â€œIt wasn’t a corruption of any form of the infrastructure, and that’s very important.â€